Terms and Conditions – Green Chilli Deli

The Green Chilli Deli & Sandwich Co.

Terms & Conditions

Terms & Conditions
The Green Chilli Deli & Sandwich Co. Ltd. , greenchillideli.co.uk and greenchillideli.com (“we”, “our”, “us”) is a UK business selling goods and services. Our terms and conditions (“terms”) apply to all our transactions and are set out below. Please read our terms carefully. Please also read our Privacy statement regarding personal information provided by you. We recommend that you print the terms out for reference in the future.

1. Business Contact Details

UK address:
184 Burnley Road,
Blackburn,
Lancashire.
BB1 3HW
Phone: +44 (0)1254 667206
Contact e-mail: info@greenchillideli.co.uk
2. Use of this site

2.1 By accessing and using any part of this site, the visitor/customer (“you”) agrees with us to be bound by these terms. If you do not accept these terms, you may not use this site or access or display any of the information made available to you at this site.

3. Statutory Rights

UK customer’s statutory rights are not affected by any of these terms.

4. Right to refuse to supply

We reserve the right to refuse the supply of goods and services at our discretion.

5. Terms and Condition lawfulness

If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be excluded and shall not affect the validity and enforceability of the remaining terms and conditions.

6. Offer and acceptance

A binding contract is formed between you and us when you receive confirmation from us by e-mail, telephone or other agreed means that your order has been accepted.

7. Returns & Refunds (European Union consumers only)

7.1
If you are not completely happy with the goods – unwanted goods
We want you to be totally satisfied with every purchase you make from us. We aim to offer you value and quality.

To cancel you can e-mail, fax, or write to us via the details below within 7 working days of delivery, quoting your order number.
Items must not be used and you must take reasonable care of them.
We will offer you a full refund or exchange it within 30 days of you cancelling the agreement.
You will pay the cost of returning the goods.
We may collect the goods for you, however there will be a charge for this service.
The address for returned items is as listed in Section 1 Business Contact Details.

Items can be returned to us provided:

Items are in their original condition and packaging.
A copy of the invoice note or proof of purchase is included with the returned package.
Note: When returning goods we recommend that you use a recorded delivery or trackable service, as we are unable to accept responsibility for returns that fail to arrive.
7.1.1
You lose the right to cancel if:
you have used the goods.
you have had the goods personalised.
you have opened sealed audio or video recordings, or computer software.
they are newspapers, periodicals or magazines.
7.2
If the goods are damaged or faulty
Please examine the goods on delivery in case they are damaged, missing, wrongly supplied or faulty.
If you inform us within 30 days of receipt of delivery that the goods are delivered damaged or faulty we will refund return postage and replacement at our expense. You may inform us by any of the Business Contact Details given in Section 1.
Please ensure that the original packaging is kept for examination.
8. Complaints Procedure

We endeavour to respond to all complaints within 5 working days.
We will acknowledge receipt of any complaint and give an indication of the timescale expected to resolve the complaint.
We will keep you informed regarding the progress of the complaint.
9. Prices, statements, descriptions

9.1. All prices, statements, descriptions on our site are invitations to treat
The price you pay is the price displayed on this website at the time we receive your order apart from the following exception. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

9.2. Website pricing and indication of price

All prices displayed on the website are given in Pounds Sterling and are inclusive of any VAT where applicable
Note: All costs are clearly displayed on the site including the cost of carriage and orders may be changed or cancelled before final submission.

10. Payment Options

10.1 On-line Payments

We currently do not accept online payments – watch this space for details.

We also accept all credit and debit cards carrying the Mastercard or Visa logos. We reserve the right to decline any credit or debit card including major ones.
Payment by card may be made by entering the card details on the secure payment screen.
We are unable to despatch goods until payment had been cleared or authorised. Payment will be processed when the goods are ready for despatch. All back-orders will only be charged when ready for despatch.
10.2. Payment by cheque or postal order

This method of payment is not supported in the online store

11. Goods are subject to availability

Goods offered for sale have a limited length of sale and supply. Whilst we endeavour to provide the best information on product availability and stock availability, occasionally goods become unexpectedly unavailable.
In the event that we are unable to supply the goods or services, we will inform you as soon as possible (normally the same working day).
Where possible a suitable or equivalent alternative will be offered.
A full refund will be given where you have already paid for the goods or services and decide not to accept an alternative product.

12. Delivery times, options, deadlines and guarantees

12.1 Delivery Options

The website lists all delivery options available. Pricing comparisons can be made via the website on the order pages. Carriage options are only listed within the order pages

12.2 Delivery Price Applicability

The delivery prices shown on the website are for mainland UK carriage only. Customers ordering from areas or countries outside of the mainland UK are advised to copntact us prior to completing their order.

13. On-line security

All reasonable precautions will be taken to ensure the details of your order and payment remain secure. However, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
Our site uses secure environments for payment processing provided by a number of third paty payment processing organisations.
We do not store any information pertaining to your credit or debit cards.
Data collected by us during sale processing consists of username and password for your logon to our store, address and delivery address and details of your order.

If you have any questions regarding on-line security please e-mail us at info@greenchillideli.co.uk
14. Product guarantee

All our products are guaranteed subject to normal use and wear against manufacturing defects for a minimum of 12 months.

15. Your personal details

We have a ‘privacy statement’ for all our clients.
All personal details given are securely stored.
We do not supply or sell your details to any outside organisation.
We will endeavour to take all reasonable care, in so far as it is possible to do so, to keep all details of your order and payment secure, but, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our website.
16. Trademarks

Green Chilli Deli, greenchillideli.com, greenchillideli.co.uk and the Green Chilli Logo are Trademarks of The Green Chilli Deli & Sandwich Co. Ltd.
All trademarks used are the property of their respective owners.
All trademarks are recognised.
17. Copyright

Data held on this site is the copyright of The Green Chilli Deli & Sandwich Co. Ltd.
All site functionality, graphics, structure and design including source code is the copyright of The Green Chilli Deli & Sandwich Co. Ltd.

18. Governing law and jurisdiction

18.1 This contract is subject to the law of England and Wales.
All disputes arising out of this contract shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Those who access the site from other locations are responsible for compliance with their local laws and taxes as applicable.

18.2 Any disputes not resolved by normal complaints procedure will be resolved exclusively in the courts of England and Wales under English Law.

Version Control

The Terms & Conditions were last upated on 21 April 2006

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Terms and Conditions

Termsand Conditions